1st/2nd Line IT Support Engineer - Wallingford (Oxon)

Wallingford, England, United Kingdom


Are you open to a new challenge in your IT career? Looking to grow and develop your skills? Then this may be for you...

We’re searching for hardworking and driven individual to work as a 1st/2nd Line IT Support Engineer and build their career here at MMR.

MMR is an independent, global consumer and sensory research agency specialising in food, drink, personal and household care research. We work with well-known brands to help create, shape and develop products and packs.

We are global leaders, guiding innovation for our clients – partnering with over 50% of the top 100 global food and drink brands. Our head office is in a beautiful 18th century barn in Wallingford - a picturesque village in between Oxford and Reading. We also have offices in London, New York, Shanghai, Singapore, Mumbai, Sao Paulo and Durban.

Our team in Wallingford provide fully featured IT services to our users, both in the UK and across the globe. We're growing our team and searching for a 1st/2nd Line IT Support Engineer to help us to provide a first-class service.

The role involves:

On daily basis our team handles requests ranging right from desktop support queries through to infrastructure, project planning, and implementation.

As the Support Engineer, you will:

  • Have ownership of user support queries, prioritising and resolving them in accordance with agreed SLA’s
  • Troubleshoot issues; primarily through our remote system, but will visit users and offices/locations as needed for onsite support and project work
  • Be the first escalation point for 1st line support, providing assistance and advice where required across the whole business
  • You'll also get to be involved in project planning and implementation. Everyone has the chance to offer ideas, get involved and support our new technology projects. We're continually updating and improving our Infrastructure and support services.

    On the job training will be provided, with potential to attend external training courses.

    You will be:

  • A Self-starter with a can-do attitude to any task - every day is different
  • A great team player, with a consistent track record of delivering strong support knowledge in a windows environment.
  • Someone who can prioritise tasks and take ownership of their own day
  • Diligent in your approach to ensure jobs are completed to the highest standard

  • Requirements

    You will have worked in a similar role and have a mix of both first and second line skills including:

    1st Line:

  • Strong Knowledge of Windows 7/10
  • Office 365 administration and support
  • Active directory administration
  • Networking experience (LAN, WAN, Wi-Fi, DHCP and DNS)
  • Prioritising issues and working to SLA’s
  • 2nd Line:

  • Understanding of firewalls, and deeper networking experience
  • Experience working in a virtualised server environment
  • Experience using MDT and WDS for OS deployment
  • Experience managing GPOs
  • Any familiarity with the below would be a bonus:

  • Administering and supporting Windows Server 2008/2012/2016
  • Supporting Macs
  • Supporting a VMware virtualised environment
  • Cisco Switching and Cisco Meraki Wireless experience
  • IT project management experience

  • Benefits

    MMR offers an open, diverse and non-hierarchical environment, where bespoke MMR Academy training is offered at every level. We also offer exciting secondment opportunities at our other global locations, as well as a selection of fantastic employee benefits.

    MMR delivers a class leading set of marketing science tools and approaches, many of which are proprietary to MMR. We are endorsed by our global client base for our agility, technical expertise and willingness to adapt research solutions to directly focus on specific client challenges. We’ve built a reputation of providing innovative statistical analysis and techniques, coupled with optimal research design consultancy, that successfully delivers against our clients’ specific business objectives.

    MMR is an Equal Opportunity Employer

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